Job Title

Manager, Talent Cycle US

Job Description

What is the opportunity?

This individual is a member of the Global Talent Cycle team, supporting employees and business partners of all US based RBC companies. This individual is responsible for day to day activities of the Team by ensuring employee data and lifecycle actions are completed correctly. Ensures the accurate entry and validation of all employee data into the HRIS system from new hire through termination.  Leads training efforts for the US Talent Cycle Team ensuring segregation of duties and redundancy of tasks. Sets work direction, scheduling, staff meeting agendas and assigned projects. Monitors, compiles and reports on employee performance.

What will you do?

• Ensure the accuracy of employee data changes entered into Workday & SAP and that the entry meets the service level agreements. Perform second level reviews as needed.

• Ensure the validation of background checks on new hires and newly registered employees

• Set day-to-day work direction to the US Talent Cycle team.

• Stay current on company policies, procedures and organizational changes and update team as needed.

• Meet or exceed customer service expectations for HR Business Partners and all RBC employees.

• Coach and share best practices with team in an effort to improve performance and improve job satisfaction.

• Work with team to identify workflow issues and identify process improvement opportunities.

• Commitment to protection of privacy for all employee data.

• Keep US Global Talent Cycle informed on identified issues relating to service delivery, performance issues and identified trends.

What do you need to succeed?

Must-have

• Undergraduate degree in HR, or other related field, or equivalent experience

• 3+ years customer service experience (preferable in Call Center and/or Human Resources)

• Ability to lead team of 4+ employees

• Excellent verbal communication skills with strong customer service orientation

• Exceptional organizational skills, problem solving skills and attention to detail and accuracy

• Extensive knowledge of organization payroll processes

Nice-to-have

• Experience using WorkDay and SAP

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Flexible work/life balance options

• Opportunities to do challenging work

• Opportunities to take on progressively greater accountabilities 

• Access to a variety of job opportunities across business

Job Summary

Address:

Minneapolis, Minnesota, United States of America

City:

USA-MN-MINNEAPOLIS

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

Human Resources

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2022-08-26-07:00

Application Deadline:

2022-09-09-07:00

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

To apply click Manager, Talent Cycle US