Database Manager

Information Technology Specialist

Full Time Minnesota IT Job

The Arc promotes and protects the human rights of people with intellectual and developmental disabilities, actively supporting them and their families in a lifetime of full inclusion and participation in their communities. The Arc pursues lasting community change and connections that support people with intellectual and developmental disabilities and their families in creating a good life.

Closing Date: May 9, 2014

This position provides support to The Arc technology system, including all computer hardware and software, servers, printers, telephone systems, and other peripheral devices as required to provide a functional computer network. Provide helpdesk and training services to the staff members of The Arc Greater Twin Cities and others as directed by the Director of Technology & Security. Provides support services to the administration of The Arc Greater Twin Cities.

Major Responsibilities:

• Provide support to Arc’s Value Village Thrift Store POS System.

• Maintain all technology items in The Arc Greater Twin Cities inventory in good working order, including diagnostic and repair activities.

• Provide Help Desk services to The Arc staff.

• Provide diagnostic and maintenance activities for The Arc Greater Twin Cities virtual environment (VMware), SAN, Citrix.

• Assure The Arc’s Disaster Recovery System is functional and up-to-date daily.

• Lifecycle management activities including patch management and inventory control.


• 3 - 5 years experience in information technology field required

• Working knowledge of Citrix XenApp.

• Strong knowledge of Microsoft Windows 7 and Windows 8 operating systems and Microsoft Office 2010 suite of applications.

• Strong knowledge and experience in Microsoft Server 2003, 2008 and 2012 to include Active Directory, DNS, Group Policy, DHCP etc.

• Working knowledge of Microsoft Exchange Server.

• Working knowledge of Cisco routers, firewalls and VoIP structure.

• Working knowledge of VMware and disaster recovery techniques using virtual server concepts.

• Strong interpersonal communication skills.

Additional Info:

Competitive Benefits and Salary

The Arc Greater Twin Cities is proud to be an AA/EEO employer

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