Product Manager
Product Marketing Manager

Technical Writer

Full Time Minnesota Technical Writer Job

Total Expert

About Us:

Total Expert is a software-as-a-service (SaaS) company that provides the first modern, web-based, enterprise-level marketing and sales software solution built specifically for banking and mortgage. Eight of the top 15 mortgage lenders in the country use Total Expert. Total Expert was named a 2018 TECH100 recipient by HousingWire, a 2018 Top Workplace by the Minneapolis-St. Paul Star Tribune and named the fastest-growing software company in Minnesota in 2018 by the Inc. 500.

What you’ll be doing:

  • Work closely with cross-functional teams to gather information and become familiar with product functionality
  • Plan, develop, catalog, and maintain high-quality internal- and external-facing documentation and presentations as product is updated
  • Apply consistent content styling across documentation to ensure continuity in tone and terminology
  • Create easy-to-understand user interface text to be used in online help or internal guides
  • Generate documentation as part of product release activities, or broader product launch initiatives in conjunction with Product Marketing
  • Collaborate with cross-functional teams to evaluate the success of documentation and adjust as needed
  • Foster a workplace with the highest moral and ethical standards to ensure Total Expert remains an environment that promotes respect, innovation, and creativity

What you’ll have:

  • 2+ years of Technical Writer experience, preferably in the area of SaaS platforms
  • Exceptional attention to detail
  • Excellent written skills in English with a keen ability to write in an explanatory and procedural style for varied audiences
  • Strong analytical, prioritization, communication and negotiating skills
  • Curious in nature, which drives you to ask great questions that informs how best to create documents that support users
  • Solid track record of building relationships and influencing without authority at all levels of the organization
  • Proactive in sharing experiences and techniques with team members to turn feedback into learning opportunities


If yes, you can apply directly at Total Expert Careers or send me a note at and include any of the following and I will do an introduction for you: summary, resume, links to LinkedIn or GitHub.

If not, click => “Say Hello” and introduce yourself to me and we can talk about what you are looking for.


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